29 lines
932 B
Markdown
29 lines
932 B
Markdown
---
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title: Files not uploading
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description:
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Troubleshooting when files are not uploading from your Ente Photos app
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---
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# Files not uploading
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## Network Issue
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If you are using VPN, please try disabling the VPN or switching your provider.
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## Web / Desktop
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### Disable "Faster uploads"
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We use a Cloudflare proxy to speed up uploads
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([blog post](https://ente.io/blog/tech/making-uploads-faster/)). However, in
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some network configurations (depending on the ISP) this might prevent uploads
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from going through, so if you're having trouble with uploads please try after
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disabling the "Faster uploads" setting in _Preferences > Advanced_.
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### Certain file types are not uploading
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The desktop/web app tries to detect if a particular file is video or image. If
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the detection fails, then the app skips the upload. Please contact our
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[support](mailto:support@ente.io) if you find that a valid file did not get
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detected and uploaded.
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