48 lines
1.7 KiB
Markdown
48 lines
1.7 KiB
Markdown
---
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title: Sharing logs with support
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description: How to report bugs and share the logs from your Ente Photos app
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---
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# Sharing debug logs
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In some cases when you report an issue, our customer support might request you
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to share debug logs from your app to help our developers find the issue.
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Note that the debug logs contain potentially sensitive information like the file
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names, so please feel free to not share them if you have any hesitation or want
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to keep these private. We will try to diagnose the issue even without the logs,
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the logs just make the process a bit faster and easier.
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## Mobile
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- Open settings (tap on the three horizontal lines button).
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- Tap on _Support_ from the settings.
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- Select for the option to _Report a Bug_.
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- Tap on _Report a bug_.
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## Desktop and Web
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- Open settings (click on the three horizontal lines button located at the top
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left corner of the screen).
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- Click on the _Help_ option towards the bottom of settings.
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- Click on _View logs_. This will show you the location of the logs on your
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system (desktop), or download them from the browser onto your computer (web).
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- Go back to settings.
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- Click on _Support_. This will open your email client where you can attach the
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logs in the email and describe the issue.
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## Desktop
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On the desktop app, you can also directly view the logs on your computer at the
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following locations:
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- macOS: `~/Library/Logs/ente/ente.log`
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- Linux: `~/.config/ente/logs/ente.log`
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- Windows: `%USERPROFILE%\AppData\Roaming\ente\logs\ente.log`
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## Send email manually
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If _Report a bug_ or _Support_ doesn't automatically open your email client, you
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can also directly send a mail to <a
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href="mailto:support@ente.io">support@ente.io</a>.
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