195 lines
6.9 KiB
Markdown
195 lines
6.9 KiB
Markdown
---
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title: Subscription FAQ
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description: Frequently asked questions about Ente Photos subscription and plans
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---
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# Subscription and plans
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See our [website](https://ente.io#pricing) for the list of supported plans and
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pricing.
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## Does Ente have Family Plans?
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Yes we do! Please check out our announcement post
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[here](https://ente.io/blog/family-plans).
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In brief,
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- Your family members can use storage space from your plan without paying extra.
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- Ask them to sign up for Ente, and then just add them to your existing plan
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using the "Manage family" option within your Subscription settings.
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- Each member gets their own private space, and cannot see each other's files
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unless they're shared.
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- You can invite 5 family members. So including yourself, it will be 6 people
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who can share a single subscription, paying only once.
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Note that family plans are meant as a way to share storage. For sharing photos,
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you can create [shared albums and links](/photos/features/share).
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## Does Ente offer discounts to students?
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Yes we do!
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We believe that privacy should be made accessible to everyone. In this spirit,
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we offer **30% off** our subscription plans to students.
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To apply for this discount, please verify your enrollment status in a school /
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college / university by writing to [students@ente.io](mailto:students@ente.io)
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from the email address assigned to you by your institute.
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In case you do not have access to such an email address, please send us proof
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(such as your institute's identity card) that verifies your identity as a
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student.
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Please note that these discounts are valid for a year, after which you may
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reapply to reclaim the discount.
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## What payment methods does Ente support?
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On Web, Desktop and Android, Stripe helps us process payments from all major
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prepaid and credit card providers.
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On iOS, we (have to) use the billing platforms provided by the app store.
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Apart from these, we also support PayPal and crypto currencies (more details
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below).
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## Can I pay with PayPal?
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We support **annual** subscriptions over PayPal.
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Please drop an email to paypal@ente.io from your registered email address,
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mentioning the [storage plan](https://ente.io#pricing) of your choice and we
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will send you an invoice with a link to complete the payment.
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Once the payment is completed, your account will be upgraded to the chosen plan.
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## Does Ente accept crypto payments?
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We accept the following crypto currencies:
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- Bitcoin
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- Ethereum
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- Dogecoin
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To purchase a subscription with any of the above mentioned currencies, please
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write to crypto@ente.io from your registered email address, citing the
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[storage plan](https://ente.io#pricing) of your choice.
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In case you have any further questions or need support, please reach out to
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[support@ente.io](mailto:support@ente.io), and we'll be happy to help!
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> Please note that Ente does not provide anonymity. What we provide is privacy,
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> since your data is end-to-end encrypted.
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> [Information](https://ente.io/privacy/#3-what-information-do-we-collect) we
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> have about you might make your identity deducible. We are accepting crypto as
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> a way to make Ente more accessible, not to provide anonymity.
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## Does Ente store my card details?
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Ente does not store any of your sensitive payment related information.
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We use [Stripe](https://stripe.com) to handle our card payments, and all of your
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payment information is sent directly to Stripe's PCI DSS validated servers.
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Stripe has been audited by a PCI-certified auditor and is certified to
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[PCI Service Provider Level 1](https://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe).
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This is the most stringent level of certification available in the payments
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industry.
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All of this said, if you would still like to pay without sharing your card
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details, you can pay using PayPal.
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## What happens if I exceed my storage limit?
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Ente will stop backing up your files and you will receive an email alerting you
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of the same.
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Your backed up files will remain accessible for as long as you have an active
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subscription.
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## What happens when my subscription expires?
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30 days after your subscription expires, all of your uploaded data will be
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cleared from our servers.
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You will receive an email prompting you to take out all of your backed up data
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before this happens.
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## What happens when I upgrade my plan?
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Your new plan will go into effect immediately, and you only have to pay the
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difference. We will adjust your remaining pro-rated balance on the old plan when
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invoicing you for the new plan.
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For example, if you are half way through the year on the 50 GB yearly plan, and
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upgrade to the 200 GB yearly plan, then
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- The new 200 GB yearly plan will go into effect immediately.
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- But we will reduce the charges for the first year by subtracting the remaining
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half year balance of the 50 GB yearly plan that you'd already paid.
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The same applies to monthly plans.
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## What happens when I downgrade my plan?
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Your new plan will go into effect immediately. Any extra amount you have paid
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will be credited to your account. This credit will be discounted from your
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future invoices.
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For example, if you are half way through the year on the 200 GB yearly plan, and
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downgrade to the 50 GB yearly plan, then
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- The new 50 GB yearly plan will go into effect immediately.
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- We will calculate a credit by subtracting half the price of the 50 GB plan
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from half the price of the 200 GB plan. This will be credited to your account.
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- This credited amount will be discounted from your next invoice, which will be
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due in half a year.
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The same applies to monthly plans.
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If you prefer to have this credit refunded to your original payment method,
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please contact support@ente.io, and we'll assist you.
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## How can I update my payment method?
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You can view and manage your payment method by clicking on the green
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subscription card within the Ente app, and selecting the "Manage payment method"
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button.
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You will be able to see all of your previous invoices, with details regarding
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their payment status. In case of failed payments, you will also have an option
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to retry those charges.
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## How can I cancel my subscription?
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You can cancel your subscription by clicking on the green subscription card
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within the Ente app, and selecting the "Cancel subscription" button.
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## Is there an x GB plan?
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We have experimented quite a bit and have found it hard to design a single
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structure that fits all needs. Some customers wish for many options, some even
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wish to go to an extreme of dynamic per GB pricing. Other customers wish to keep
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everything simple, some even wish for a single unlimited plan.
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To keep things fair, our plans don't increase linearly, and the tiers are such
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that cover the most requested patterns.
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In addition, we also offer [family plans](/photos/features/family-plans) so that
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you can gain more value out of a single subscription.
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## Is there a forever-free plan?
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Yes, we offer 5 GB of storage for free.
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## What are the limitations of the free plan?
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You cannot share albums, or setup a family while you are on a free plan.
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